Dear Guests,

Welcome to Moonridge Family Lodge! Please make yourselves at home. Have a look through the cupboards to familiarize yourself with the contents of the property. The property should be spotless with clean bedding on the beds and clean towels.

If you find anything to not be to your satisfaction please inform us within the first 24-hours of arriving at the property.

We hope you enjoy your Big Bear getaway and our little home as much as we do! We would love to host you again in the future, feel free to contact us for future dates or check out our sister properties here:

• 3 bedrooms (b1: Queen; b2: Queen; b3: 2 twin + trundle; small loft: twin) sheets, blankets provided
• Full kitchen with basic supplies: coffee maker & coffee, pots, pans, dishes, cutlery
• Outdoor table, chairs, gas bbq
• 2 bathrooms: includes shampoo, body soap, conditioner, hairdryer, towels
• Laundry: washer/dryer and detergent, iron, hangers
• Entertainment: pool table, board games, Smart TVs (log in to your streaming accounts)
• Air conditioning units in the two upstairs bedrooms (removed during winter months); central heating; ceiling fans in downstairs bedroom, kitchen and living room; portable heaters for upstairs bedrooms (in closets – there are no heat vents in the upstairs bedrooms… use the portable heaters!); standing fans
• Large, flat driveway (up to 3 cars)
• Access to small garage only (button is just inside the front door to the house).  There are some outdoor games/chairs in it.  Please don’t park in the garage.

CHECK IN: 4:00 PM
CHECK OUT: 11AM

We want you to have a fabulous, fun stay. Please keep these rules in mind so that everyone is safe and our next guest can also enjoy the property.

• This is our home, we love sharing it, please be respectful and leave it in good shape for the next visitors
• Smoking is STRICLY PROHIBITED anywhere on property.  Aside from the danger of flames, ash and embers sparking fires in the dry mountain climate, if cigarette butts or ash is found on property, you will be charged for the cleanup.
• Quiet hours are 9pm -7am. We have a device that will alert us if decibel levels get too loud to prevent neighbors from calling police. If we have to send out security, or if Code Enforcement is called, you will be charged for this.
• If there are any issues at all with the property, please alert us right away so we can remedy the situation for you.
• No unapproved pets or guests
• No Events, photography or filming without written permission

HAVE FUN!

Street parking is prohibited in Big Bear during winter months. You will be ticketed and/or towed. There is plenty of parking for 3-4 cars on our property. It’s best not to risk parking on the street in any part of Big Bear, any time of year.

Front Door

You have been provided with a code that is unique to your visit, and will only work during your visit. 

To unlock the front door, press your code and then the check mark.

To lock the front door when you leave please press the lock symbol on the keypad.   

If you have any issues please call us immediately. 

Doors and Windows

Please keep all doors and windows locked while you are away.

You are welcome to use the black (garbage) and blue (recycling) bins at the front of the house.

Trash is collected by the city on Thursday, and a service will move the bins to the curb on Wednesday evening, and back toward the house on Thursday evening.

Upon checkout, please remove all trash from the entire house and place it in the black bin.

Coffee, creamer and sugar are provided upon arrival, and should last you a few days.  If you will be staying longer, additional coffee and supplies will need to be purchased on your own.

By the stove and should have all the tools that you need to have some fabulous meals. You will find a full size range, microwave, sink with garbage disposal, dishwasher, toaster and blender. Extra dishwasher pods are under the sink. We provide a combination of ceramic and plastic plates and cups to ensure kids and parents have what they need. 

Please do not put the following down the drains. – raw or cooked meat – cooking oils – grease – fats. These items can solidify causing a multitude of septic complications and can lead to costly repairs.

While there may be some spices, oils and other cooking items, we cannot guarantee that a previous guest didn’t finish something without replacing it. Please bring all food and cooking supplies with you for your visit.  Vons and Stater Brothers are within a few minutes drive, should you need to do some grocery shopping during your stay.

Downstairs you will find a bedroom with queen sized bed, and upstairs you will find two bedrooms – one with a queen bed and the other with two twins plus a trundle.

Additionally, the small upstairs loft has a twin bed.

During the summer, the upstairs bedrooms have window air conditioning units, and during the winter, space heaters are provided.

A pack-and-play is provided in the downstairs bedroom closet.

Central heating is available for the entire downstairs.  The central unit is ONLY HEAT – no air conditioning available downstairs.  The thermostat is found in the living room area, behind the TV.

There are no heating vents upstairs, so please use the provided radiator-style space heaters upstairs during cold months.

During the summer, window air conditioners are installed in the two upstairs bedrooms.  They should cool the rooms quickly.

There is no air conditioner downstairs since it rarely warms to uncomfortable levels on the first floor.  We recommend opening the downstairs windows during the cool morning hours, and as soon as it cools in the evening, to allow the crisp Big Bear breezes to naturally cool the space.  Fans are also found in many rooms of the house.

During winter months, please leave the heat at 55 degrees upon checkout to ensure our pipes don’t freeze.

Put the devices down and get ready for some family time!

Downstairs you will find a full-size pool table and giant Connect 4 in the game room.

Upstairs and in cabinets around the house you will find an assortment of games, books and toys for all ages.

Press the button just inside the front door to open the small attached garage, where you will find cornhole, giant Jenga, and other outdoor games. (This is also a great place to store outdoor equipment, such as skis and snowboards.)

Out in the back yard play some horseshoes.  You’ll should find the horseshoes in the cabinet across from the washing machine.

In the downstairs and upstairs bathrooms, we have provided shampoo, conditioner, body wash, and soap. A hair dryer is also available.

DO NOT FLUSH anything besides toilet paper down the toilets. Please make sure kids do not try to flush too much paper. There is a toilet plunger in the each bathroom. If you experience any plumbing issue please contact us right away.

Towels

We have provided a complete set of towels for each guest to use inside the property. 

There is no need to collect the towels upon checkout – simply leave them in the bathrooms.

Laundry

There is laundry detergent and iron in the laundry room. The ironing board is in the closet next to the dryer. Feel free to use the washer and dryer, and remember not to leave anything when you go!

During summer months, we hope you enjoy dining on the back patio.  Extra folding chairs are found in the closet next to the laundry.

During winter months, cushions are removed from the outdoor furniture to prevent damage.

The BBQ should be connected to a propane tank with a spare attached by a combination lock.  If you run out of propane in the primary tank and need to change tanks, please let us know so that we can get the spare tank refilled for the next guest.  Please be sure and turn off the propane tank while you are not using it to ensure gas does not leak.

Fire code strictly prohibits the burning of any solid fuels, including charcoal, so please do not set up your own grill or firepit.

Baby Equipment

The Pack-n-play is located in the closet of the downstairs bedroom, with a clean sheet on it.  A portable/travel high chair is provided in the closet as well, and can be attached to a dining room chair or a folding chair (found in the laundry room closet).  While we do not provide a complete set up baby eating/drinking utensils, you will find plastic plates and cups in the kitchen. Please be mindful that his home is not child proofed in any way.

Pets

Pet bowls are provided in the living room.  Please pick up after your pets outdoors, and clean up any pet accidents immediately using the spray provided under the sink.  I

Before you leave, please…

• Remove all trash from the house, place it in the black garbage bin on driveway.
• Clean all dishes and return to cabinets. If dishes are still wet, or dishwasher is still in process, our cleaners will put them away. However, if dishes are dirty, our cleaners may charge extra to wash them.
• Leave all bedding and towels where they are. No need to collect them.
• Log out of all streaming services on the TVs
• Turn off all lights
• Summer: Turn off both upstairs a/c units, if on.
• Set heat thermostat to 55 degrees during winter, or leave off during summer
• Be sure all doors and windows are closed and locked

• Walk to the zoo (10 minute walk from the house)
• Rent a pontoon boat or other water craft by the hour at Pleasure Pt. Marina or Big Bear Marina. Big Bear Marina also has a paddle boat tour of the lake. (summer only)
• Hike (A couple of easy, little-kid friendly walks: Simmons Trout Lake Walking Trail.  stanfield marsh boardwalk)
• Walk around The Village
• Winter: Ski at Bear Mountain (3-minute drive) or Snow Summit (5-minute drive)
• Summer: Take the scenic chairlift and/or mountain bike at Snow Summit. You can walk around at the top, and there is a restaurant up there too. 
• Winter: Sled in our side yard (there should be a sled or two in the small garage – open it with the button just inside the front door) or sled at Big Bear Snow Play (they also have high ropes course and other activities year round). If you buy a sled and don’t want to keep it, put it in the small garage for future guests to use.
• Ride the Alpine Slide and other year-round attractions, including winter sledding, at Magic Mountain
• Play a round of Golf or Mini Golf (both are 10-15 minute walk from the house) (summer only)
• Swimming in the lake is generally not advised, and may be harmful due to algae bloom. However there are plenty of picnic spots, and small beach areas at Boulder Bay Park and the East Public Launch Ramp

Visit the Big Bear Discovery Center

• Vons, Stater Brothers, CVS, and Walgreens are all within a few minutes drive, however we strongly encourage you to bring all of the food you will be eating in the house so that locals have the supplies they need (especially in the winter, when supply trucks might not always make it regularly).  Lines at the grocery stores can also get quite long on Friday afternoon…
• Visit The Village on Pine Knot Dr. (a 10-minute drive from the house) for specialty shops, restaurants, souvenirs and outdoor strolling.  Use the free public parking lots on Knickerbocker or Bartlett for easy parking
• There are numerous restaurants all over Big Bear, many of which deliver – Yelp, grubhub and doordash are your friends…
• We provide coffee, sugar, creamer and a few other treats to get you started.
• Bring all food items you’ll need for cooking, including oil, butter, seasonings, etc.  Some items may be available, but we never know what a previous visitor might finish, or what our cleaning people will throw out.